how to claim

Whether making a claim online or by phone to Chubb, you will need to quote the Active Cover claims reference number UKBOPC89214 also found on your policy schedule.

When completing your online claims form, please click on the Personal Accident Injury/Sickness box where prompted, at the end of the claim form found at the foot of the page which relates to your Active Cover policy.

To activate the claims journey, Chubb Claims will require written confirmation from your treating doctor that the bodily injury occurred whilst playing a sport or fitness activity on our list of sports covered.

Your journey to claim made simple

Claimline: 0345 841 0059


Complete claims form and send


Supply relevant information, documents and receipts


Claims paid direct to your bank account

Chubb understand that the person making the claim can be in a difficult, challenging and sometimes tragic situation.

They recognise this and therefore the importance given to the claimant is always high. Their job is to make each and every claim as stress-free and straightforward as possible.

If you need to make a claim, please make contact as soon as possible to Chubb European Group SE (Claims Dept) PO Box 682, Winchester, SO23 5AG, or call their claims line on 0345 841 0059 or email or log on to their online claims portal open 24/7 at